Kerry Graham has acted as Travel Coordinator for Wellington Drive Technologies Ltd. [“Wellington”], and for me personally, for over 11 years.
It is unusual in the travel industry for a relationship to persist for so long without breaking down, especially given the complexity of the international itineraries and the diverse range of staff that Kerry and her team have supported, and the explosion of internet-based services over that time. Crucially, Kerry understands the difference between business travel - and the type of itineraries that are required and can be tolerated – and leisure travel, although can work cost-effectively with both: the internet doesn’t remove the need to think through details and pay attention to them. Kerry has also obtained on our behalf several preferential cost arrangements with major airlines, and has proved highly effective at organizing routing and flight choices that result in costs well below headline Internet levels, and are effectively beyond the reach of those attempting to make their own arrangements.
Having Kerry working with us has meant we have avoided the costs of internal staff devoted to organizing travel, while obtaining a level of travel professionalism that would be difficult to recruit internally – and have secured a better level of response, both during and out of business hours.
Kerry Graham’s service for Wellington is an excellent example of the way in which a highly professional and dedicated external provider can add genuine value to a company’s operations.
Ross Green, Wellington Drive Technologies Ltd ( 2010)
Shirley Watson has been our Travel Agent of Choice for over 13 years. The service she provides our global team is invaluable. Shirley has always made herself available at all hours, assisting the guys with last minute changes and missed flights. She deals with many difficult requests, provides numerous options, whilst always looking out for the best possible fares for our company. A number of our overseas staff have taken to contacting Shirley for their travel in Europe, US and Asia. We have received excellent support from her colleagues on the few times that Shirley has been away - they definitely work as a team to ensure customers are kept happy. We cannot fault the service Shirley provides and recommend her without hesitation.
Jodi Colquhoun, EA, Rakon limited (2010)
In my job travel is a requirement to maintain relationships between colleagues and the broader scientific community. Arranging presentations, talks and meetings is what I do best. I know where I want to go, but not how to get there safely or by the best route. For this information I rely on an expert, Clinton Sangster from The Private Travel Company, and have done so for 20 years. That decision gets me home just a little bit better."
Philip J Polkinghorne, Associate Professor in Clinical Ophthalmology (2010)
Shirley Watson has been my travel agent for about 20 years. She is a lovely person to work with. During this time she has worked both for large travel companies and also on her own account. She has never let me down in even the most minor manner. The certain knowledge that I can rely on her recommendations and know that she will follow through is why I never leave the country without her.
I have recommended her to my friends over the years and will continue to do so.
Joe Karam (2010)
Kerry has been our family travel agent for a number of years now. She has organised many wonderful holidays for us and we have always had an amazing time. Kerry’s advice, logistics and organisation is always spot on and to top it off she provides it with friendly personal service. She has a fantastic travel and destination knowledge and will always source further information where possible to create a wonderfully crafted travel experience. Whether it has been a family of four on a trip to Fiji, a group of friends sailing around the islands, a couple off to Europe to celebrate an anniversary or a businessman racing to meetings in the USA, Kerry handles them all with the same personal, friendly and professional service. I have recommended her to a number of friends who have been grateful and thrilled after returning from their travels.
I wish Kerry and her team all the best under the new banner of ‘The Private Travel Company’ and know that their clients will still receive the fantastic service they have always had.
Mandy Brown, (2010)
Clinton Sangster has provided travel arrangement services to Draftfcb for many years, both in his private company capacity and formerly when he was employed by another travel agency. It is testimony to his very professional service that when Clinton established his own private business the agency chose to continue to use him and moved their account.
Clinton always provides efficient, helpful, accurate and extremely reliable service. His knowledge and advice is wide-ranging and up to date and he is always available should an emergency arise. In our business it is often necessary to make last-minute travel arrangements and Clinton is always obliging and helpful – not to mention patient! From an accounting point of view his paperwork is detailed, clear and accurate and facilitates efficient reconciliations.
We would definately recommend his service.
Liz Hooker, Executive Assistance/Office Manager. (2010)
Shirley has provided our family with over 22 years of travel services, both in business and pleasure. I have found Shirley to be prompt, reliable and knowledgeable based on her vast experience. I am constantly presented with a range of pricing options, ranging from air fares and hotels to stay with, through to where to eat and play. It is always a pleasure to have Shirley involved in our travel plans and have recommended her to work colleagues, friends and family for many years. I look forward to continuing the relationship for many years to come at The Private Travel Company.
Gene Kühtze, Epsom (2010)
Kerry has organized our family's travel arrangements for over 12 years. Every travel detail has been accurately co-ordinated, whether we are on our own, in a small group or private guided tours in diverse countries. None of us would leave home without her!
The Swift Family (2010)
Shirley, you could work for the man on the moon and I would still only use you…..
The attention to detail – documents are always in order
You understand our requirements – how often have I suggested something and you honestly say – “Jodie, I wouldn’t send you there or put you there “- in accommodation or a destination that we wouldn’t like.
You listen to what we are after – each holiday is different, some are luxury and some are cheaper yet always – needs analysis is always bang on”
Jodie Horsburgh (2010)
Kerry Graham has been looking after our travel for over ten years during which time we have travelled extensively and frequently.
She is a pleasure to work with and always provides us with plenty of options to consider.
Always professional she is efficient and reliable and we have no hesitation in recommending her for any travel requirements you may have.
P O’Rourke, (2010)
Sandra has been our travel agent for several years and has arranged both business and private travel for us. Sandra’s attention to detail and the service she has provided have always been of the highest standard. She takes a personal as well as professional interest in all our travel arrangements and is continually endeavouring to improve the service she offers. When so much can be done directly on the internet, a travel agent has to be extremely competent to retain our business. Sandra meets that standard.
Felicity and Greg Smale (2012)
With the help of Kerry at The Private Travel Company I recently took my two elderly parents, one in a wheelchair, on a very successful trip to Vietnam.
Kerry’s attention to detail and careful planning ensured it was a memorable holiday. Saving their energy, a precious commodity, was a key theme and Kerry organized wheelchair assistance for both parents in all the airports. The distances are often long but with assistance we were quickly escorted through the formalities to our awaiting transport.
Kerry also gave careful consideration to the hotels we stayed in and organized a wheelchair for our sole use in all hotels. With adjoining rooms and bathrooms with separate walk in showers, these small details made a huge difference in the enjoyment of the holiday.
Guides and drivers, with vehicles to accommodate a wheelchair ensured we saw the sights we had come to see in the most relaxed and stress free way possible.
The Private Travel Company excels at individual itineraries and catering to personal needs. What could have been an exhausting and difficult holiday was a pleasure and went without a hitch.
Jane Jeffries (2012)
Huge thanks to Mandy and Kerry at Private Travel Company for getting us excited about sailing in Tonga. We had the best holiday ever and can't recommend it highly enough. The 46ft Catamaran we hired from Moorings was easy to get around the wee islands in and had plenty of space. Never once did the eight of us (4 couples) feel we couldn't find our own space on the boat to sunbathe or be in the shade reading. Tonga is completely unspoilt and a raw tropical paradise. Many, many Gilligan's Island–type lagoons and stunning anchorages. Being able to access the market fairly easily whenever we ran out of fruit or veg was a bonus, not to mention stocking up on beer and wine! The whale action was amazing, truly a once in a lifetime experience to swim next to them. We also had some stunning scuba diving and the coral and tropical fish was amongst the best we've ever seen. We took part in a Tongan feast and church service on Lape Island that was very special, and the guys even watched the first test of the Bledisloe Cup with the locals in someone's house. Fishing at first proved tough but then we finished the bananas and suddenly our luck improved - we caught a tuna and Wahu. ;-)
The impeccable organisation, advice and overall smooth sailing of this trip was a credit to the team at Private Travel Co, thank you!
All of us have vowed to return, such an amazing place, and really, right on our doorstep being just a 2.5 hour flight from Auckland."
Dona White (2013)
I have known Sandra for almost 30 years and used her services over that period for many international trips.
In the beginning it was regularly to Europe and the USA. Some years it may have been as many as four or five trips a year. Then there were the holidays, in the sun, in between.
Not only has Sandra become a good friend as a result, in the first instance, of the fantastic service she provided, but she has been a Travel Agent we could happily recommend to others.
There have been many instances when we have felt that Sandra is really ‘on the trip with us’. The thoughtful things she organises for when you arrive at hotels - wine, fruit or whatever. She likes to keep in touch and shows a real interest and concern in making sure everything happens as it should.
And today, the most comforting thing for Diana and me when we travel is to know that if things don’t quite go according to plans we can alway contact Sandra and she will sought it out immediately.
We could not recommend Sandra more highly.
Terry King Owner Remuera Real Estate Register
I have had the pleasure and privilege of knowing Sandra barclay-graham for over 20 years.
There is an enormous amount of respect and regard for her within the Travel Industry.
She has been our Travel Agent for our Business, Michael Joyce, and also for our personal travel, for over 20 years.
Sandra’s attention to detail is impeccable. She delivers all that she promises and more.
We have never had any problems with any of our Travel arrangements. Everything is impeccably organised and every detail is covered.
She is consistently reliable, honest, hardworking, considerate and ethical.
I would have absolutely no hesitation in recommending her as a Travel consultant.
Jenny Joyce, Director, Michael Joyce